Notification of Maintenance
We know how frustrating it can be when your service is down, so we promise to always notify you about any scheduled maintenance that may affect your service. We'll make sure to give you plenty of notice so you can plan accordingly. And if something unexpected comes up, we'll do our best to keep you informed every step of the way.
Service Outages
We understand how important it is to keep your service up and running. If our service goes down for any reason, please don't hesitate to contact our support team right away. We'll work tirelessly to get your service back up and running as quickly as possible. And if we're unable to restore your service, we'll make it right by refunding you for the remaining time on your subscription.
Illegal Activities
Our community is important to us, and we want to make sure everyone feels safe and secure while using our service. By using our service, you agree that you will not use it for any illegal activities, such as DDoSing, doxing, cp... We're not responsible for any illegal activities conducted by our users, and any such activities will result in an immediate ban from our service.
Data Backups
We take your data seriously, and we understand how important it is to keep it safe and secure. That's why we regularly back up our servers, so your data is always protected. And in the unlikely event that our primary and backup disks fail simultaneously, we'll make sure to refund you for the remaining time on your subscription. That being said, we'll do everything in our power to make sure that never happens.
Support
We believe that good customer support is the key to a great experience. If you have any questions or issues, please don't hesitate to reach out to us. We'll do our best to respond within 24-48 hours.
By using our service, you agree to these terms and conditions. We're so grateful to have you as a customer, and we'll do everything we can to make sure you have the best experience possible. If you have any feedback or suggestions, please don't hesitate to let us know. Thanks for choosing PlanetVPS!
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